Delivery & returns

Delivery

UK delivery

UK ShippingApproximate delivery time *
Free standard UK shipping3-5 working days
Express UK shipping1-2 working days
UK standard parcel2-3 working days

*These estimates are on the basis that orders are placed before 13:00 Monday-Friday and your products are in stock.

International shipping

International Shipping MethodApproximate delivery time *
International Signed (Royal Mail)10-12 working days
International Tracked and Signed (Royal Mail)10-12 working days
International Parcel (Courier)7-10 working days *

* These estimates are on the basis that orders are placed before 13:00 Monday-Friday and your products are in stock. Please note that delivery times can vary depending on country, and may be subject to delays arising from customs clearance or your local carrier. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country.

Undeliverable packages

Occasionally packages are returned to us as undeliverable because they have been refused, unclaimed or the delivery address is incorrect. If this happens, you are able to get the package re-sent. If you no longer require the package, the value of the items contained will be refunded, less any extra shipping costs incurred for the carrier to return the package to us. No shipping charges, original or otherwise, will be refunded.

Get in touch

Let us know about your order within 14 days – just email [email protected] or visit the Order History section of your account.

Returns

How to return a product

If you would like to send your order back to us, then please contact our customer service team – [email protected] 

If you have any questions regarding shipping fees, or delays in receiving your order after reading the detail below, you can contact us between 9.00am and 5.30pm Monday-Friday by telephone: +44 (0)20 31467150, email: [email protected]

Your other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway Website