Delivery & returns
|UK Shipping||Approximate delivery time *|
|Free standard UK shipping||3-5 working days|
|Express UK shipping||1-2 working days|
|UK standard parcel||2-3 working days|
*These estimates are on the basis that orders are placed before 13:00 Monday-Friday and your products are in stock.
|International Shipping Method||Approximate delivery time *|
|International Signed (Royal Mail)||10-12 working days|
|International Tracked and Signed (Royal Mail)||10-12 working days|
|International Parcel (Courier)||7-10 working days *|
* These estimates are on the basis that orders are placed before 13:00 Monday-Friday and your products are in stock. Please note that delivery times can vary depending on country, and may be subject to delays arising from customs clearance or your local carrier. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country.
Occasionally packages are returned to us as undeliverable because they have been refused, unclaimed or the delivery address is incorrect. If this happens, you are able to get the package re-sent. If you no longer require the package, the value of the items contained will be refunded, less any extra shipping costs incurred for the carrier to return the package to us. No shipping charges, original or otherwise, will be refunded.
Get in touch
Let us know about your order within 14 days – just email firstname.lastname@example.org or visit the Order History section of your account.
How to return a product
If you would like to send your order back to us, then please contact our customer service team – email@example.com
If you have any questions regarding shipping fees, or delays in receiving your order after reading the detail below, you can contact us between 9.00am and 5.30pm Monday-Friday by telephone: +44 (0)20 31467150, email: firstname.lastname@example.org
Your other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway Website