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Answers to Your QuestionsWe have answered some of the most frequently asked questions, but if there is a question you can’t find the answer to below, let us know via email at info@nutravit.co.uk

Shipping

HOW LONG IS THE DELIVERY PROCESS

Orders are usually processed within 2-3 days of receipt, with an expected delivery time anywhere between 2-4 days working days, and 10 days for international orders.

For further information on delivery times, costs, and our international rates, please read our shipping policy to find out more.

DO YOU DELIVERY INTERNATIONALLY?

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Orders

HOW DO I CHECK AN ORDER I HAVE PLACED?

For all enquiries regarding your order or our NUTRAVIT products, please email info@nutravit.co.uk where our customer service team will be happy to help you with your enquiry. You can also track your orders here Order Tracking.

HOW DO I CHANGE OR CANCEL AN ORDER?

In most instances, once your order has been placed you will not be able to make changes to your order. Therefore, if your order has already been despatched from our NUTRAVIT warehouse, we kindly ask you to return the item(s) following our returns procedure. For details of this, please read our ‘How to return an item‘ for more information.

If your order has not yet been despatched, we may still be able to; change delivery your address details, add items, remove items, or cancel your order completely. In order to do so, please contact our customer services team for advice at info@nutravit.co.uk, between 9am and 5pm Monday to Friday, with your order details to hand.

Your Account

HOW DO I UPDATE MY ADDRESS?

If you would like to update your information, please sign in to your account using the ‘LOGIN’ button located on the top right-hand corner of the NUTRAVIT website.

Once you have completed this, simply select the “View Addresses” section, found under your country of residence, and scroll down to “edit/delete”, where you will be able to amend your contact details and address.

FORGOTTEN YOUR PASSWORD?

Using the “LOGIN” link at the top right-hand corner of the NUTRAVIT website, simply enter the email address you have registered an account with us and select the “forgot your password?” option located above the “sign in button”. An email should then be delivered to your inbox, containing instructions on how to reset your password.

Please ensure to check your spam/junk folder, just in case our emails end up there!

HOW DO I VIEW MY ORDER HISTORY?

To view your previous orders, please sign in to your account by clicking ‘LOG IN’ on the top right-hand corner of the website. Once you have successfully done so, a record of your previous online orders should be displayed under the heading ‘Order History’.

Should you like to record your order history, it is important that you log into your account at the checkout stage, when completing your transaction, even if you have done so previously!